Home Health Care Agencies Face Logistical Nightmares Every Day
Imagine trying to stay productive on a software platform that was last updated in 1982. Or having to use four different software packages just to submit a single insurance claim which may or may not ever get paid.
If you run a home healthcare agency you’re probably already pretty familiar with either this problem or some version of this problem. You’re probably forced to carry a bunch of staff members whose only role is to grapple with these antiquated programs, filling out arduous forms for hours in the hopes of getting you paid.
We’ve met home health providers who have to enter information into 2 programs just to get a special code they’ll enter into a third program that might get them close to getting paid—if they then go to a fourth program where they’ll enter everything again just so the insurance company can “triple check” they’re telling the truth about the claim.
Eventually, when Claim Resolutions steps into your facility, we will recommend a switch to one of the very few decent software packages out there. Usually you won’t have one of the good ones, as there are hundreds of options…but only four really solid choices. A lot of software companies simply don’t bother to design new packages or update the old ones because they’ve got more profitable avenues. And the software package you choose from among those four will depend in large part on the facility you’re running—what you do and how you do it—which means you’ll need a personalized, expert recommendation to choose the right one.
Note that changing your software package is never going to be our first step. That process can take about three weeks, so we find the faster ways to get you paid first before moving on to more complex logistical issues like this one. We’ll start with addressing coding errors, paperwork problems and intake procedures. Nevertheless, it is one of the issues we’re going to address, because software and logistical problems are a barrier to getting you paid.
We also know every payment counts. We know you’re not dealing in $1,000,000 heart surgeries—you’re dealing in $1000-$3000 monthly checks from families who have paid their premiums in good faith and who desperately need the services you provide. We know it takes many, many small payments to keep the lights on, the phones ringing and the staff paychecks paid.
Let Claim Resolutions alleviate your facility’s logistical nightmare. The faster you get in touch with us, the faster we can get to work for you. Call us today so we can get you paid.